Legal
Privacy Policy
Effective date: July 9, 2026. VideoSnack is operated by Softway Solutions SRL. This page explains what data we collect, why we collect it, and how to contact us.
Information we collect
We collect information needed to provide VideoSnack, including account details, workspace settings, uploaded or imported content, generated outputs, support requests, usage data, cookies, and billing-related records.
How we use information
- To provide, maintain, secure, and improve VideoSnack.
- To process imports, transcripts, generated content, exports, workflows, and publishing actions.
- To provide support, send operational notices, and respond to account requests.
- To analyze product usage and improve reliability and performance.
- To process payments and comply with legal obligations.
AI, integrations, and service providers
VideoSnack may process your content through third-party providers that support transcription, AI generation, hosting, analytics, email, payments, and integrations such as Google services. We use these providers only as needed to operate the product and related services.
Payments
Payments are processed by third-party payment providers. VideoSnack does not store full payment card details on its own servers.
Data retention
We retain account, project, billing, and usage data for as long as needed to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. You can contact us to request access, correction, or deletion where applicable.
Security
We use reasonable technical and organizational measures to protect your information. No internet service can guarantee absolute security.
Your rights
Depending on where you live, you may have rights to access, correct, export, delete, restrict, or object to certain processing of your personal data. Contact us if you want to exercise those rights.
Contact
Questions about this Privacy Policy can be sent to hello@videosnack.net.